Like everything in life, talking can be a really good way to sort things out. Your creditor gets to listen to what’s going on for you and why you missed payments. They’re sympathetic and work out an affordable plan to put things right. To help do this, they may ask about your income and living costs so they can see how much you can afford.
That’s the best-case scenario, anyway. And it does happen quite a lot.
Worst case scenario is when a creditor wants to speak to you just because they want to push you into a plan you can’t afford. They may sound threatening, and exaggerate what they’ll do if you don’t dance to their tune. That’s not okay. Politely end the call and ask them to write or email instead!
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